Frequently asked questions

GENERAL QUESTIONS

HOW TO BUY OR SELL A (SOLD OUT) TICKET

Important. Like really very important.
Skip the scams. Never buy a ticket via social media, auction sites or shady resale platforms. Don’t fall for 'hey, I can’t make it after all” or 'hi, I’ve got a spare ticket.' Huuuuuuge scam potential. Offers from abroad? Red flag. 

Also important 
Got doubts? Not sure if an offer is legit? Email us first: servicedesk@pptickets.be

Looking for a (sold-out) ticket?

  • Starting July 30, head to the official Ticket Meet-up Page to search for a Pukkelpop ticket.
    Heads up: lots of seekers, not many tickets.
  • Click I’M LOOKING FOR A TICKET, pick the one you want. You’ll instantly see what’s available and the prices. A €16 service fee is added on top of the ticket price – paid by the buyer.
  • Found one? Click. Still available? You’ll be sent straight to checkout. You’ve got 15 minutes to complete your order.
  • The old ticket gets cancelled, the new one lands in your inbox.
  • Need the fine print? Check the resale terms & conditions.

Selling your ticket?

  • From July 23, you can request a link to sell your ticket.
  • Important: only the original buyer (a.k.a. the person who placed the order) can resell.
    You decide the price - minimum €20, max = original price.
  • Once the ticket is correctly registered, a link will be sent to the email address used to buy it.
    Activate the link and your ticket goes live.
  • Want to remove it again? You can, 24 hours after activation. Removed a ticket? The person whose name is on it can just use it again. Want to relist at a new price? Go for it.
    Don’t activate the link? Nothing changes. Ticket stays valid.
  • From July 30, all activated tickets will be up for grabs.
  • Ticket sold? You’ll be notified immediately. Your refund is triggered automatically (can take 1–4 business days). The original order is cancelled. Recycling Deposit refund goes to the new buyer.
  • Posting your ticket on the Ticket Meet-up Page is free. The new buyer pays the €16 service fee.
  • Ticket not sold? Your ticket’s still valid for the original name.
  • Need more info? Check the fine print.

You want to change the name on your ticket?

Skip the scams. Only use this if you're switching names with someone you 200% trust – a friend, neighbour, or other real-life human being. Socials or resale sites? Don’t get played by the 'omg resits' or 'anyone want my ticket?' types. All real tickets are listed on the official Ticket Meet-up Page. Still unsure? Ask us: servicedesk@pptickets.be 

  • Name changes can be requested online from July 30.
  • It costs €16 – paid by the original buyer (the one who placed the order).
  • The original buyer stays in charge of the ticket. All updates, emails, and Recycling Deposit refunds go through them. They’ll update the name and send the ticket to the new user.
  • That’s why it’s key to only buy a ticket from someone you actually know.
  • Still have questions? Contact servicedesk@pptickets.be
  • Want more info. Check the fine print.

Selling a Food & Drink voucher
You can pass on or sell your voucher directly to someone else, no need to go through us, the exchange service or the Ticket Meet-up Page.

Book your locker!

Keep your stuff safe and charge your phone at the same time? Multitask like a pro and book your locker now – on the campsite or at the festival grounds.

FESTIVAL SITE
Lockers with power

  • Small with power (12x22x30cm) – with standard socket to charge your phone (bring your own adapter & cable!) – €10/day or €39 for the full festival
  • Small with USB A/C (15x27.5x39cm) – with USB A/C port (bring your own cable!) – €10/day or €39 for the full festival
  • Medium with USB A/C (25x27.5x39cm) – USB A/C port included – €12/day or €47/combi
  • Large with USB A/C (35x27.5x39cm) – USB A/C port included – €16/day or €62/combi

Note: All lockers must be emptied before the festival closes on Sunday night.

Pin code lockers (no power)

  • Medium Low (25x30x45cm) – €10/day or €39 for the full festival
  • Medium High (25x30x45cm – eye-level access) – €11/day or €43 for the full festival
  • Extra Large (45x30x45cm) – €16/day or €62 for the full festival

Note: All lockers must be emptied before the festival closes on Sunday night.

You can still rent a locker on-site – if there are any left.
Questions? Drop us a line at pukkelpop@mobilelocker.eu

CAMPING CHILL & CAMPING RELAX
Lockers with power

  • Small with power (15x30x40cm) – standard socket included (bring your own adapter & cable!) – €9/day (24h) or €35 for the full festival
  • Large (30x30x40cm) – €9/day (24h) or €35 for the full festival
  • Large with power (30x30x40cm) – standard socket included (bring your own cable!) – €14/day (24h) or €54 for the full festival

Note: All lockers must be empty on Monday at 12:00, after campsite closing.

You can also rent one on-site – while supplies last. Still got a question? Mail us at pukkelpop@mobilelocker.eu

Where can I park and how much does it cost?
  • No need to stress about parking – there’s plenty near the festival site.
  • Most lots are cashless, please don’t forget your bank card.
  • Parking rates? €17 for 1 day, €20 for 2, €24 for 3 and €30 for all 4 days.
  • Using the 4-day lot? You can stay until Monday – but if you leave early, there’s no refund.
  • Got a combi ticket but need to drive in and out? Go for '1 DAY parking' – it makes more sense.

    Parking is managed by vzw Kiewit. Every euro goes straight to the local clubs that keep the community running.


     

Food & Drink vouchers/tokens

Pukkelpop is always cutting edge, but there’s one thing we keep old school: “Got any tokens left?” Generations of Pukkelpoppers have grown up with them, and we love to keep it that way. Physical, cardboard tokens. In your pocket, your wallet, an envelope or if you’re lucky, just lying around on the ground. Be honest: treating your friends is way more fun with tokens.

  • In presale, tokens cost €3.45 each, 20 tokens are €69. You can order them via tickets.pukkelpop.be until July 31.
  • On-site, tokens are €3.80 each, and you can buy them one at a time. That way, you won’t end up with leftovers.

Heads up: tokens are non-refundable and cannot be exchanged. Just so you know.

TICKETS

HOW TO BUY OR SELL A (SOLD OUT) TICKET

Important. Like really very important.
Skip the scams. Never buy a ticket via social media, auction sites or shady resale platforms. Don’t fall for 'hey, I can’t make it after all” or 'hi, I’ve got a spare ticket.' Huuuuuuge scam potential. Offers from abroad? Red flag. 

Also important 
Got doubts? Not sure if an offer is legit? Email us first: servicedesk@pptickets.be

Looking for a (sold-out) ticket?

  • Starting July 30, head to the official Ticket Meet-up Page to search for a Pukkelpop ticket.
    Heads up: lots of seekers, not many tickets.
  • Click I’M LOOKING FOR A TICKET, pick the one you want. You’ll instantly see what’s available and the prices. A €16 service fee is added on top of the ticket price – paid by the buyer.
  • Found one? Click. Still available? You’ll be sent straight to checkout. You’ve got 15 minutes to complete your order.
  • The old ticket gets cancelled, the new one lands in your inbox.
  • Need the fine print? Check the resale terms & conditions.

Selling your ticket?

  • From July 23, you can request a link to sell your ticket.
  • Important: only the original buyer (a.k.a. the person who placed the order) can resell.
    You decide the price - minimum €20, max = original price.
  • Once the ticket is correctly registered, a link will be sent to the email address used to buy it.
    Activate the link and your ticket goes live.
  • Want to remove it again? You can, 24 hours after activation. Removed a ticket? The person whose name is on it can just use it again. Want to relist at a new price? Go for it.
    Don’t activate the link? Nothing changes. Ticket stays valid.
  • From July 30, all activated tickets will be up for grabs.
  • Ticket sold? You’ll be notified immediately. Your refund is triggered automatically (can take 1–4 business days). The original order is cancelled. Recycling Deposit refund goes to the new buyer.
  • Posting your ticket on the Ticket Meet-up Page is free. The new buyer pays the €16 service fee.
  • Ticket not sold? Your ticket’s still valid for the original name.
  • Need more info? Check the fine print.

You want to change the name on your ticket?

Skip the scams. Only use this if you're switching names with someone you 200% trust – a friend, neighbour, or other real-life human being. Socials or resale sites? Don’t get played by the 'omg resits' or 'anyone want my ticket?' types. All real tickets are listed on the official Ticket Meet-up Page. Still unsure? Ask us: servicedesk@pptickets.be 

  • Name changes can be requested online from July 30.
  • It costs €16 – paid by the original buyer (the one who placed the order).
  • The original buyer stays in charge of the ticket. All updates, emails, and Recycling Deposit refunds go through them. They’ll update the name and send the ticket to the new user.
  • That’s why it’s key to only buy a ticket from someone you actually know.
  • Still have questions? Contact servicedesk@pptickets.be
  • Want more info. Check the fine print.

Selling a Food & Drink voucher
You can pass on or sell your voucher directly to someone else, no need to go through us, the exchange service or the Ticket Meet-up Page.

HELP! I can't seem to find my ticket(s)

Lost your ticket(s) in the moshpit of life?
Track ’em down right here: https://tickets.pukkelpop.be/nl/tickets/lost

Multiple orders with the same email address?
Can’t remember the email or your support ID?
Shoot a message to servicedesk@pptickets.be - we’ll figure it out together.

Food & Drink vouchers/tokens

Pukkelpop is always cutting edge, but there’s one thing we keep old school: “Got any tokens left?” Generations of Pukkelpoppers have grown up with them, and we love to keep it that way. Physical, cardboard tokens. In your pocket, your wallet, an envelope or if you’re lucky, just lying around on the ground. Be honest: treating your friends is way more fun with tokens.

  • In presale, tokens cost €3.45 each, 20 tokens are €69. You can order them via tickets.pukkelpop.be until July 31.
  • On-site, tokens are €3.80 each, and you can buy them one at a time. That way, you won’t end up with leftovers.

Heads up: tokens are non-refundable and cannot be exchanged. Just so you know.

Combi Tickets: sold out
  • Combi tickets for Pukkelpop are sold out. 
  • Day tickets limited available - tickets.pukkelpop.be
  • Looking for a sold-out ticket? The official exchange service starts on July 30 through this website. Never buy a ticket via social media!
Friday Tickets: sold out
  • Friday tickets: sold out
  • Looking for a sold-out ticket? The official exchange service starts on July 30 through this website. Never buy a ticket via social media!
Saturday tickets: sold out
  • Saturday tickets: sold out
  • Looking for a sold-out ticket? The official exchange service starts on July 30 through this website. Never buy a ticket via social media!
Thursday ticket: SOLD OUT
  • Thursday tickets are not sold separately.
  • With a combi ticket or friday ticket you can enter the festival on Thursday from 6pm. All other days Pukkelpop starts at 11am. SOLD OUT
  • Looking for a sold-out ticket? The official exchange service starts on July 30 through this website. Never buy a ticket via social media!
     

     
VIP Tickets
  • A VIP day ticket costs €220.
  • A VIP combi ticket (access on Thursday, Friday, Saturday, Sunday) costs €430. SOLD OUT
  • A VIP parking voucher costs €27.
  • With a VIP ticket you can stay at Camping Chill or Camping Relax.
  • VIP tickets are on sale via tickets.pukkelpop.be. For invoice orders, first make your purchase via tickets.pukkelpop.be. In the confirmation email of your purchase, there will be a link to request an invoice.
  • Looking for a sold-out ticket? The official exchange service starts on July 30 through this website. Never buy a ticket via social media!

Also good to know

  • The VIP-formula gives you access to the festival grounds, the VIP Village and VIP Lounge. Wifi, lockers and toilettes are free.  There is no VIP platform with a view of the Main Stage.
  • Drinks and catering are not included in the ticket price.
  • You can buy a maximum of 6 tickets per person.
  • Max 1 parking voucher per 2 VIP tickets.
  • An invoice or staggered payment are possible.
Day Tickets
  • A day ticket (Friday, Saturday or Sunday) costs €129. Friday & Saturday are sold out.
  • It gives you access to the festival from 11am until the end of the festival day.
  • Day tickets are only on sale via tickets.pukkelpop.be
  • Looking for a sold-out ticket? The official exchange service starts on July 30 through this website. Never buy a ticket via social media!

Day tickets include public transport by train, provided by our partner NMBS. 
All info about night trains and evening buses can be found on our travel page.
For more info, get in touch with De Lijn or SNCB

Camping Tickets

CAMPING CHILL
Camping at Camping Chill costs €40. You stay right across the festival site.

CAMPING RELAX
Camping Relax is SOLD OUT.

CAMPING GLAMPY
Camping Glampy is located right across from the festival site, a 5-minute walk. Breakfast and parking are included. Choose from the different options: Glampy on Relax.

Camping tickets and extra's are on sale via tickets.pukkelpop.be  

CAMP SITES

Recycling deposit

You will get your €15 Recycling Deposit back if you return your waste (general waste or PMD) or party tent to a Recycling Point and have your wristband scanned after the festival. The refund will be processed to the ticket buyer's account or credit card by September 30th at the latest.

If you meet all the conditions but haven’t received your refund by September 30th, contact servicedesk@pptickets.be no later than that date.

  • As part of our ongoing waste awareness campaign, we charge a €15 Recycling Deposit for campers. This deposit is added when you purchase your camping ticket.
  • The goal is to help festival-goers sort their waste more effectively during their stay. The deposit is easy to reclaim in full. Refunds will be processed by September 15 at the latest.
  • You can contact us about your Recycling Deposit until September 30.
  • Read all about the Recycling Deposit
Free at my campsite!

TOILETS AND SHOWER 

  • Hot showers and sinks
  • Toilets and toilet paper

FOOD

  • Food Islands with microwave ovens (don't forget to bring microwave-proof containers and your food)
  • Hot water for coffee, noodles, etc.
  • Large camping shore (open 24/7)
  • Foodtrucks, festival catering and breakfast stand with fresh sandwiches and delicious fresh coffee.

DRINKS

  • Bar (open 24/24h)
  • Order a beer voucher in advance and pick up 6 delicious chilled beers (33 cl) at the bar of your camping site. A six-pack costs €11.50 
  • ½ Food & Drinks ticket = 1l  water
  • 1 Food & Drinks ticket = 0,5l soda drink (i.o. 25cl at the festival)
  • There are 2 drinking water taps at Camping Chill and 1 at Camping Relax.

THRIFT SHOP
Forgotten or broke something? At your campsite you will find a thrift store with a wide range of camping equipment.

ASSISTANCE FOR THE DISABLED
There is a separate room for disabled persons near the entrance. More info on ADL assistance can be found here.

TRASH
Trash bags are available at the campground. Also check the info on the recycling deposit.

LOCKERS
There are paid lockers with charging point for your smartphone + power supply. Don't forget your charging cable and plug.
You can also safely leave your other valuables in a larger locker. There is no deposit for using these lockers, but you do pay a rental fee.

More info soon.

Campsite Regulations

You can find the campsite regulations here.

Opening hours

Our campsites are open day and night from Thursday 09.00h to Monday, 12.00h.

Where can I camp?

There are three camp sites at Pukkelpop: Camping Chill, Camping Relax, and Glampy on Relax.