Lost something on the festival grounds or on the camping site at Pukkelpop?

• During the festival – Go to the Info Corner/Lost & Found on the festival grounds.
• On the campsite – Go to the Lost & Found on your campsite.
• From Monday 18 August at 10:00 – All found items will be available at the Lost & Found on Kempische Steenweg (festival entrance).
• From Wednesday 20 August – Lost items will be transferred to the City of Hasselt.

Hopefully, you’ll be reunited with your lost treasure soon!

Pukkelpop is held at the festival site along the Kempische Steenweg in Kiewit (Hasselt), Belgium. The festival site is easily accessible by public transportation, there is a large free bicycle parking lot and plenty of parking in the area.  

Important. Like really very important.
Skip the scams. Never buy a ticket via social media, auction sites or shady resale platforms. Don’t fall for 'hey, I can’t make it after all” or 'hi, I’ve got a spare ticket.' Huuuuuuge scam potential. Offers from abroad? Red flag. 

Also important 
Got doubts? Not sure if an offer is legit? Email us first: servicedesk@pptickets.be

Looking for a (sold-out) ticket?

• Starting July 30, head to the official Ticket Meet-up Page to search for a Pukkelpop ticket.
  Heads up: lots of seekers, not many tickets.
• Click I’M LOOKING FOR A TICKET, pick the one you want. You’ll instantly see what’s available and the prices. A €16 service fee is added on top of the ticket price – paid by the buyer.
• Found one? Click. Still available? You’ll be sent straight to checkout. You’ve got 15 minutes to complete your order.
• The old ticket gets cancelled, the new one lands in your inbox.
• Need the fine print? Check the resale terms & conditions.

Selling your ticket?

• From July 23, you can request a link to sell your ticket.
• Important: only the original buyer (a.k.a. the person who placed the order) can resell.
  You decide the price - minimum €20, max = original price.
• Once the ticket is correctly registered, a link will be sent to the email address used to buy it.
  Activate the link and your ticket goes live.
• Want to remove it again? You can, 24 hours after activation. Removed a ticket? The person whose name is on it can just use it again. Want to relist at a new price? Go for it.
  Don’t activate the link? Nothing changes. Ticket stays valid.
• From July 30, all activated tickets will be up for grabs.
• Ticket sold? You’ll be notified immediately. Your refund is triggered automatically (can take 1–4 business days). The original order is cancelled. Recycling Deposit refund goes to the new buyer.
• Posting your ticket on the Ticket Meet-up Page is free. The new buyer pays the €16 service fee.
• Ticket not sold? Your ticket’s still valid for the original name.
• Need more info? Check the fine print.

You want to change the name on your ticket?

Skip the scams. Only use this if you're switching names with someone you 200% trust – a friend, neighbour, or other real-life human being. Socials or resale sites? Don’t get played by the 'omg resits' or 'anyone want my ticket?' types. All real tickets are listed on the official Ticket Meet-up Page. Still unsure? Ask us: servicedesk@pptickets.be 

• Name changes can be requested online from July 30.
• It costs €16 – paid by the original buyer (the one who placed the order).
• The original buyer stays in charge of the ticket. All updates, emails, and Recycling Deposit refunds go through them. They’ll update the name and send the ticket to the new user.
• That’s why it’s key to only buy a ticket from someone you actually know.
• Still have questions? Contact servicedesk@pptickets.be
• Want more info. Check the fine print.

Selling a Food & Drink voucher
You can pass on or sell your voucher directly to someone else, no need to go through us, the exchange service or the Ticket Meet-up Page.

Keep your stuff safe and charge your phone at the same time? Multitask like a pro and book your locker now – on the campsite or at the festival grounds.

FESTIVAL SITE
Lockers with power

• Small with power (12x22x30cm) – with standard socket to charge your phone (bring your own adapter & cable!) – €10/day or €39 for the full festival
• Small with USB A/C (15x27.5x39cm) – with USB A/C port (bring your own cable!) – €10/day or €39 for the full festival
• Medium with USB A/C (25x27.5x39cm) – USB A/C port included – €12/day or €47/combi
• Large with USB A/C (35x27.5x39cm) – USB A/C port included – €16/day or €62/combi

Note: All lockers must be emptied before the festival closes on Sunday night.

Pin code lockers (no power)

• Medium Low (25x30x45cm) – €10/day or €39 for the full festival
• Medium High (25x30x45cm – eye-level access) – €11/day or €43 for the full festival
• Extra Large (45x30x45cm) – €16/day or €62 for the full festival

Note: All lockers must be emptied before the festival closes on Sunday night.

You can still rent a locker on-site – if there are any left.
Questions? Drop us a line at pukkelpop@mobilelocker.eu

CAMPING CHILL & CAMPING RELAX
Lockers with power

• Small with power (15x30x40cm) – standard socket included (bring your own adapter & cable!) – €9/day (24h) or €35 for the full festival
• Large (30x30x40cm) – €9/day (24h) or €35 for the full festival
• Large with power (30x30x40cm) – standard socket included (bring your own cable!) – €14/day (24h) or €54 for the full festival

Note: All lockers must be empty on Monday at 12:00, after campsite closing.

You can also rent one on-site – while supplies last. Still got a question? Mail us at pukkelpop@mobilelocker.eu

• Empty plastic bottles and empty camelbags are allowed. Metal bottles are not.
• Prohibited our the festival site: fluids, beverage cartons, bottles, glass, cans, drugs, sharp objects, alcohol, animals, sound -, film -, video - and photo equipment, drones, selfie sticks, fires and any other objects which may be considered dangerous by the organization. 
• The organisers reserve the right to search bags and people at the entrance to the festival grounds. You'll also have to pass a walk-through metal detector. Visitors who refuse to cooperate or who are found in the possession of drugs or narcotics will be banned from the festival.
• Feel free to bring a folding umbrella! 

• No need to stress about parking – there’s plenty near the festival site.
• Most lots are cashless, please don’t forget your bank card.
• Parking rates? €17 for 1 day, €20 for 2, €24 for 3 and €30 for all 4 days.
• Using the 4-day lot? You can stay until Monday – but if you leave early, there’s no refund.
• Got a combi ticket but need to drive in and out? Go for '1 DAY parking' – it makes more sense.
  
  Parking is managed by vzw Kiewit. Every euro goes straight to the local clubs that keep the community running.
  
  
   

Yess! You can bring empty refillable bottles (no metal!) and empty camelbags to the festival.
Locations:
• To the right of the Video Wall (toilets)
• Between the Food Court and the Lift
• At the Food Wood toilets (behind the Marquee)
Check the PKP app for the exact locations!

The local police have a helpdesk at Pukkelpop. Here, you can report incidents that occurred on or around the festival site. The helpdesk is located on the right side of the festival’s Main Entrance.

Opening hours
Thursday, 14 August: 9:00 AM – 2:00 AM
Friday, 15 August: 11:00 AM – 2:00 AM
Saturday, 16 August: 11:00 AM – 2:00 AM
Sunday, 17 August: 11:00 AM – 2:00 AM
Monday, 18 August: 9:00 AM – 2:00 PM

Digital Reporting
You can report loss or theft online via the police’s digital reporting system. You can also scan the QR code at the helpdesk. Do you urgently need police assistance? Then call the emergency number 101.

Yess!

Milk 'n Boobsbar

During PKP 2025, any festivalgoer who is breastfeeding and wishes to pump breast milk, can do so in a specially equipped room at the first aid next to the Dance Hall on the festival grounds. Teachers and students from the UCLL college of midwifery will assist all women who want to make use of this service.

The Milk ‘n Boobsbar is accessible on Thursday evening from 9pm until 1am and on Friday, Saturday and Sunday between 12am and 2 pm.

What can you expect here? 

Full privacy: we have foreseen a secluded area where you can pump in complete discretion. We can offer you all the equipment you need: electric pumps, pump sets, storage bags, different sizes of breast shields, .... If desired, breast milk can be stored and collected at a later time. We also provide cooler bags to transport the expressed milk. Have you brought your own pumping kit? No problem! You might even have to wait less when it’s crowded.

This area is only accessible for pumping festivalgoers and the Milk 'n Boobsbar team. You can contact them for practical questions, advice, ...

Need more info? Please contact borstvoeding@ucll.be.

Cash Desk 1 – Main Stage Right
Cash Desk 3 – Marquee Left
Cash Desk 8 – Wave Right

There are no ATMs on the festival grounds. Cash can only be obtained at the cash desks that accept cash payments.

Important. Like really very important.
Skip the scams. Never buy a ticket via social media, auction sites or shady resale platforms. Don’t fall for 'hey, I can’t make it after all” or 'hi, I’ve got a spare ticket.' Huuuuuuge scam potential. Offers from abroad? Red flag. 

Also important 
Got doubts? Not sure if an offer is legit? Email us first: servicedesk@pptickets.be

Looking for a (sold-out) ticket?

• Starting July 30, head to the official Ticket Meet-up Page to search for a Pukkelpop ticket.
  Heads up: lots of seekers, not many tickets.
• Click I’M LOOKING FOR A TICKET, pick the one you want. You’ll instantly see what’s available and the prices. A €16 service fee is added on top of the ticket price – paid by the buyer.
• Found one? Click. Still available? You’ll be sent straight to checkout. You’ve got 15 minutes to complete your order.
• The old ticket gets cancelled, the new one lands in your inbox.
• Need the fine print? Check the resale terms & conditions.

Selling your ticket?

• From July 23, you can request a link to sell your ticket.
• Important: only the original buyer (a.k.a. the person who placed the order) can resell.
  You decide the price - minimum €20, max = original price.
• Once the ticket is correctly registered, a link will be sent to the email address used to buy it.
  Activate the link and your ticket goes live.
• Want to remove it again? You can, 24 hours after activation. Removed a ticket? The person whose name is on it can just use it again. Want to relist at a new price? Go for it.
  Don’t activate the link? Nothing changes. Ticket stays valid.
• From July 30, all activated tickets will be up for grabs.
• Ticket sold? You’ll be notified immediately. Your refund is triggered automatically (can take 1–4 business days). The original order is cancelled. Recycling Deposit refund goes to the new buyer.
• Posting your ticket on the Ticket Meet-up Page is free. The new buyer pays the €16 service fee.
• Ticket not sold? Your ticket’s still valid for the original name.
• Need more info? Check the fine print.

You want to change the name on your ticket?

Skip the scams. Only use this if you're switching names with someone you 200% trust – a friend, neighbour, or other real-life human being. Socials or resale sites? Don’t get played by the 'omg resits' or 'anyone want my ticket?' types. All real tickets are listed on the official Ticket Meet-up Page. Still unsure? Ask us: servicedesk@pptickets.be 

• Name changes can be requested online from July 30.
• It costs €16 – paid by the original buyer (the one who placed the order).
• The original buyer stays in charge of the ticket. All updates, emails, and Recycling Deposit refunds go through them. They’ll update the name and send the ticket to the new user.
• That’s why it’s key to only buy a ticket from someone you actually know.
• Still have questions? Contact servicedesk@pptickets.be
• Want more info. Check the fine print.

Selling a Food & Drink voucher
You can pass on or sell your voucher directly to someone else, no need to go through us, the exchange service or the Ticket Meet-up Page.

You can find the campsite regulations here.

Our campsites are open day and night from Thursday 09.00h to Monday, 12.00h.

You will get your €15 Recycling Deposit back if you return your waste (general waste or PMD) or party tent to a Recycling Point and have your wristband scanned after the festival. The refund will be processed to the ticket buyer's account or credit card by September 30th at the latest.

If you meet all the conditions but haven’t received your refund by September 30th, contact servicedesk@pptickets.be no later than that date.

• As part of our ongoing waste awareness campaign, we charge a €15 Recycling Deposit for campers. This deposit is added when you purchase your camping ticket.
• The goal is to help festival-goers sort their waste more effectively during their stay. The deposit is easy to reclaim in full. Refunds will be processed by September 15 at the latest.
• You can contact us about your Recycling Deposit until September 30.
• Read all about the Recycling Deposit. 

TOILETS AND SHOWER 

• Hot showers and sinks
• Toilets and toilet paper

FOOD

• Food Islands with microwave ovens (don't forget to bring microwave-proof containers and your food)
• Hot water for coffee, noodles, etc.
• Large camping shore (open 24/7)
• Foodtrucks, festival catering and breakfast stand with fresh sandwiches and delicious fresh coffee.

DRINKS

• Bar (open 24/24h)
• Order a beer voucher in advance and pick up 6 delicious chilled beers (33 cl) at the bar of your camping site. A six-pack costs €11.50 
• ½ Food & Drinks ticket = 1l  water
• 1 Food & Drinks ticket = 0,5l soda drink (i.o. 25cl at the festival)
• There are 2 drinking water taps at Camping Chill and 1 at Camping Relax.

THRIFT SHOP
Forgotten or broke something? At your campsite you will find a thrift store with a wide range of camping equipment.

ASSISTANCE FOR THE DISABLED
There is a separate room for disabled persons near the entrance. More info on ADL assistance can be found here.

TRASH
Trash bags are available at the campground. Also check the info on the recycling deposit.

LOCKERS
There are paid lockers with charging point for your smartphone + power supply. Don't forget your charging cable(s) and plug(s). Lockers on the campsite are only available for the entire weekend. Day lockers can be rented at the festival site.

• Small locker with charging point (15x30x40cm) - €35 for the full festival
• Large locker without charging point (30x30x40cm) - €35 for the full festival
• Large locker with charging point and power supply (30x30x40cm) -  €54 for the full festival

Lockers will be cleared on Monday at noon. 

Reserve yours here!

There are three camp sites at Pukkelpop: Camping Chill, Camping Relax, and Glampy on Relax.

The local police have a helpdesk at Pukkelpop. Here, you can report incidents that occurred on or around the festival site. The helpdesk is located on the right side of the festival’s Main Entrance.

Opening hours
Thursday, 14 August: 9:00 AM – 2:00 AM
Friday, 15 August: 11:00 AM – 2:00 AM
Saturday, 16 August: 11:00 AM – 2:00 AM
Sunday, 17 August: 11:00 AM – 2:00 AM
Monday, 18 August: 9:00 AM – 2:00 PM

Digital Reporting
You can report loss or theft online via the police’s digital reporting system. You can also scan the QR code at the helpdesk. Do you urgently need police assistance? Then call the emergency number 101.