Frequently asked questions

GENERAL QUESTIONS

Working at Pukkelpop
  • Unfortunately Pukkelpop doesn’t work with individual volunteers. For over twenty years, our organisation has been calling upon associations based in and around Kiewit. All these associations are compensated for their efforts, funds they use to finance their day-to-day operation.
What's the minimum age for attendance?
  • There is no minimum or maximum age: everyone is welcome at Pukkelpop (but ... parents have the final say). There are no special ticket prices for children.
  • Young teenager(s)? Make sure there is adult guidance - or even better - just come along! There's something for everyone at Pukkelpop!
  • There are no adapted facilities for small children, we strongly advise against coming to the festival with them. There are no adjusted ticket prices either.
  • Eighty plus? Yeah, eighty is mighty! Enough places to chill out and feel free to bring your offspring. Do you come with three or even four generations? Then definitely drop us a line at hello@pukkelpop.be.

 

How do I keep track of all Pukkelpop updates?
WTF VAT
  • The Belgian government planned to bump VAT from 6% to 12% on festival and camping tickets, but the Council of State pulled the plug (and the rug). Festival tickets stay untouched for now. Camping tickets switch to 12% VAT from 1 March instead of 6%.
Where is Pukkelpop?

Pukkelpop is held at the festival site along the Kempische Steenweg in Kiewit (Hasselt), Belgium. The festival site is easily accessible by public transportation, there is a large free bicycle parking lot and plenty of parking in the area.  

Parking vouchers
  • If you’re looking for digital parking tickets, search no more! You can pay on site.
  • The car parks are operated by vzw Kiewit, and all proceeds go directly to their affiliated associations.
  • Parking map and pricing will be announced soon.

staggered payment

Wat is a staggered payment?

Until 30 April, when ordering via tickets.pukkelpop.be, you can opt for 'staggered payment'. This means that you do not pay the amount due immediately, but pay in three instalments using your credit card (Visa or Mastercard). There are no extra charges for this service. You must be at least 18 and have a credit card (Visa or Mastercard). The minimum amount for a staggered payment is the price of a day ticket.

Thank you for reading the General Terms and Conditions carefully. 

tickets

Can I resell my ticket?

Thanks to the official exchange service, ticket holders who are unable to attend Pukkelpop will be able to offer their tickets online at the official price from 1 August. Our secure PKP Ticket Meet-Up Page is a virtual meeting place for people who are looking to buy or sell an official Pukkelpop ticket. Tickets offered through the exchange service keep the initial camping

You can use the PKP Ticket Meet-Up Page when:

1) You found someone who wants your ticket and you want to change the name on that ticket  
2) You're looking for someone to take over your ticket;
3) You are searching for a ticket.

 

Food & Drink vouchers/tokens

Pukkelpop is always cutting edge, but there’s one thing we keep old school: “Got any tokens left?” Generations of Pukkelpoppers grew up with them and we intend to keep it that way. Physical, cardboard tokens. In your pocket, your wallet, an envelope or if you’re lucky, just lying around on the ground. Be honest: treating your friends is way more fun with tokens.

  • In presale, tokens cost €3.60 each, 20 tokens are €72. You can order them via tickets.pukkelpop.be until July 31.

Heads up: tokens are non-refundable and cannot be exchanged. Just so you know! 

HELP! I can't seem to find my ticket(s)

Lost your ticket(s) in the moshpit of life?
Track ’em down right here: https://tickets.pukkelpop.be/nl/tickets/lost

Multiple orders with the same email address?
Can’t remember the email or your support ID?
Shoot a message to servicedesk@pptickets.be - we’ll figure it out together.

People with a disability?
Combi tickets | SOLD OUT
  • Combi tickets cost €287 and give you access to the festival from Thursday to Sunday. SOLD OUT
  • Tickets are on sale via tickets.pukkelpop.be.
  • Combi tickets include public transport by train, provided by our partner NMBS. 
    • All info about night trains and evening buses will be announced later. For more info, get in touch with De Lijn or SNCB.
  • For invoice orders, first buy your tickets. In the confirmation email of your purchase, is a link to request an invoice.

* No VAT increase on festival tickets for now. Thank God. From 1 March: 12% VAT on camping tickets instead of 6%.

Thursday ticket
  • Thursday tickets are not sold separately.
  • With a combi ticket or Friday ticket you can enter the festival on Thursday from 6pm. All other days Pukkelpop starts at 11am.
     

     
Day Tickets I SOLD OUT
  • A day ticket (Friday, Saturday or Sunday) costs €134. 
  • It gives you access to the festival from 11am until the end of the festival day.
  • Day tickets are only on sale via tickets.pukkelpop.be
  • Day tickets include public transport by train, provided by our partner NMBS. All info about night trains and evening buses will be announced later. For more info, get in touch with De Lijn or SNCB
  • Never buy a ticket via social media!

* No VAT increase on festival tickets for now. Thank God. From 1 March: 12% VAT on camping tickets instead of 6%.

VIP Tickets
  • A VIP day ticket costs €225 
  • A VIP combi ticket (access on Thursday, Friday, Saturday, Sunday) costs €440 
  • A VIP parking voucher costs €28.
  • VIP tickets are on sale via tickets.pukkelpop.be. For invoice orders, first make your purchase via tickets.pukkelpop.be. In the confirmation email of your purchase, there will be a link to request an invoice.
  • Never buy a ticket via social media!

Also good to know

  • The VIP-formula gives you access to the festival grounds, the VIP Village and VIP Lounge. Wifi, lockers and toilettes are free.  There is no VIP platform with a view of the Main Stage.
  • Drinks and catering are not included in the ticket price.
  • You can buy a maximum of 6 tickets per person.
  • Max 1 parking voucher per 2 VIP tickets.
  • An invoice or staggered payment are possible.
  • Want to stay at Camping Chill or Camping Relax? Buy your camping ticket here. Please note: from 1 March, camping tickets are subject to 12% VAT instead of 6%.

 

Parking vouchers
  • If you’re looking for digital parking tickets, search no more! You can pay on site.
  • The car parks are operated by vzw Kiewit, and all proceeds go directly to their affiliated associations.
  • Parking map and pricing will be announced soon.
WTF VAT
  • The Belgian government planned to bump VAT from 6% to 12% on festival and camping tickets, but the Council of State pulled the plug (and the rug). Festival tickets stay untouched for now. Camping tickets switch to 12% VAT from 1 March instead of 6%.

camp sites

Book your locker on the campsite!

Keep your stuff safe and charge your phone at the same time? Multitask like a pro and book your locker now – on the campsite or at the festival grounds. 

CAMPING CHILL & CAMPING RELAX
Lockers with power

  • Small with power (15x30x40cm) – standard socket included (bring your own adapter & cable!) – €9/day (24h) or €35 for the full festival
  • Large (30x30x40cm) – €9/day (24h) or €35 for the full festival
  • Large with power (30x30x40cm) – standard socket included (bring your own cable!) – €14/day (24h) or €54 for the full festival

You can also rent one on-site – while supplies last. All lockers will be emptied on Monday at 12:00, after campsite closing. Still got a question? Drop us a line at pukkelpop@mobilelocker.eu

FESTIVAL SITE
Lockers with power

  • Small with power (12x22x30cm) – with standard socket to charge your phone (bring your own adapter & cable!) – €10/day or €39 for the full festival
  • Small with USB A/C (15x27.5x39cm) – with USB A/C port (bring your own cable!) – €10/day or €39 for the full festival
  • Medium with USB A/C (25x27.5x39cm) – USB A/C port included – €12/day or €47/combi
  • Large with USB A/C (35x27.5x39cm) – USB A/C port included – €16/day or €62/combi

Note: All lockers must be emptied before the festival closes on Sunday night.

Pin code lockers (no power)

  • Medium Low (25x30x45cm) – €10/day or €39 for the full festival
  • Medium High (25x30x45cm – eye-level access) – €11/day or €43 for the full festival
  • Extra Large (45x30x45cm) – €16/day or €62 for the full festival 

Note: All lockers must be emptied before the festival closes on Sunday night. 

Last-minute decision? You can still rent a locker on-site – if there are any left. 
Questions? Drop us a line at pukkelpop@mobilelocker.eu

Recycling deposit

You will get your €15 Recycling Deposit back if you return your waste (general waste or PMD) or party tent to a Recycling Point and have your wristband scanned after the festival. The refund will be processed to the ticket buyer's account or credit card by September 30th at the latest.

If you meet all the conditions but haven’t received your refund by September 30th, contact servicedesk@pptickets.be no later than that date.

  • As part of our ongoing waste awareness campaign, we charge a €15 Recycling Deposit for campers. This deposit is added when you purchase your camping ticket.
  • The goal is to help festival-goers sort their waste more effectively during their stay. The deposit is easy to reclaim in full. Refunds will be processed by September 15 at the latest.
  • You can contact us about your Recycling Deposit until September 30.
  • Read all about the Recycling Deposit
What's on my campsite?

TOILETS AND SHOWER 

  • Hot showers and sinks
  • Toilets and toilet paper

FOOD

  • Food Islands with microwave ovens (don't forget to bring microwave-proof containers and your food)
  • Hot water for coffee, noodles, etc.
  • Large camping shore (open 24/7)
  • Foodtrucks, festival catering and breakfast stand with fresh sandwiches and delicious fresh coffee.

DRINKS

  • Bar (open 24/24h)
  • Order a beer voucher in advance and pick up 6 delicious chilled beers (33 cl) at the bar of your camping site. A six-pack costs €13.
  • ½ Food & Drinks ticket = 1l  water
  • 1 Food & Drinks ticket = 0,5l soda drink (i.o. 25cl at the festival)
  • There are 2 drinking water taps at Camping Chill and 1 at Camping Relax.

THRIFT SHOP
Forgotten or broke something? At your campsite you will find a thrift store with a wide range of camping equipment.

ASSISTANCE FOR THE DISABLED
There is a separate room for disabled persons near the entrance. More info on ADL assistance can be found here.

TRASH
Trash bags are available at the campground. Also check the info on the recycling deposit.

LOCKERS
There are paid lockers with charging point for your smartphone + power supply. Don't forget your charging cable(s) and plug(s). Lockers on the campsite are only available for the entire weekend. Day lockers can be rented at the festival site.

  • Small locker with charging point (15x30x40cm) 
  • Large locker without charging point (30x30x40cm) 
  • Large locker with charging point and power supply (30x30x40cm) 

Lockers will be cleared on Monday at noon. Available soon! 

Good to know!
  • A first-aid team and fire department personnel are permanently on-site. 
  • At the Info Desk you can inflate your air mattress. 
  • At the camping shop 5 minutes of electricity is €1.
Opening hours
  • Our campsites are open day and night from Thursday 09.00h to Monday 12.00h.
Where can I camp?

There are two camp sites at Pukkelpop: Camping Chill and Camping Relax
Looking for a little extra? Check the Camping Chill packages

Camping Tickets

CAMPING CHILL
Camping at Camping Chill cost €43 / €45*. You stay right across the festival site. Chill! Not in the mood to carry your gear or struggle with setup? With a pre-pitched package, your spot is ready!

CAMPING RELAX
Camping at Camping Relax cost €43 / €45*. Camping Relax is just a 5-minute walk away from the festival site. 

Camping tickets and extra's are on sale via tickets.pukkelpop.be .

* PLEASE NOTE! From 1 March: 12% VAT on camping tickets instead of 6%. No VAT increase on festival tickets for now.