Frequently asked questions
GENERAL QUESTIONS
HOW TO BUY OR SELL A (SOLD OUT) TICKET
Important. Like really very important.
Skip the scams. Never buy a ticket via social media, auction sites or shady resale platforms. Don’t fall for 'hey, I can’t make it after all” or 'hi, I’ve got a spare ticket.' Huuuuuuge scam potential. Offers from abroad? Red flag.
Also important
Got doubts? Not sure if an offer is legit? Email us first: servicedesk@pptickets.be
Looking for a (sold-out) ticket?
- Starting July 30, head to the official Ticket Meet-up Page to search for a Pukkelpop ticket.
Heads up: lots of seekers, not many tickets. - Click I’M LOOKING FOR A TICKET, pick the one you want. You’ll instantly see what’s available and the prices. A €16 service fee is added on top of the ticket price – paid by the buyer.
- Found one? Click. Still available? You’ll be sent straight to checkout. You’ve got 15 minutes to complete your order.
- The old ticket gets cancelled, the new one lands in your inbox.
- Need the fine print? Check the resale terms & conditions.
Selling your ticket?
- From July 23, you can request a link to sell your ticket.
- Important: only the original buyer (a.k.a. the person who placed the order) can resell.
You decide the price - minimum €20, max = original price. - Once the ticket is correctly registered, a link will be sent to the email address used to buy it.
Activate the link and your ticket goes live. - Want to remove it again? You can, 24 hours after activation. Removed a ticket? The person whose name is on it can just use it again. Want to relist at a new price? Go for it.
Don’t activate the link? Nothing changes. Ticket stays valid. - From July 30, all activated tickets will be up for grabs.
- Ticket sold? You’ll be notified immediately. Your refund is triggered automatically (can take 1–4 business days). The original order is cancelled. Recycling Deposit refund goes to the new buyer.
- Posting your ticket on the Ticket Meet-up Page is free. The new buyer pays the €16 service fee.
- Ticket not sold? Your ticket’s still valid for the original name.
- Need more info? Check the fine print.
You want to change the name on your ticket?
Skip the scams. Only use this if you're switching names with someone you 200% trust – a friend, neighbour, or other real-life human being. Socials or resale sites? Don’t get played by the 'omg resits' or 'anyone want my ticket?' types. All real tickets are listed on the official Ticket Meet-up Page. Still unsure? Ask us: servicedesk@pptickets.be
- Name changes can be requested online from July 30.
- It costs €16 – paid by the original buyer (the one who placed the order).
- The original buyer stays in charge of the ticket. All updates, emails, and Recycling Deposit refunds go through them. They’ll update the name and send the ticket to the new user.
- That’s why it’s key to only buy a ticket from someone you actually know.
- Still have questions? Contact servicedesk@pptickets.be
- Want more info. Check the fine print.
Selling a Food & Drink voucher
You can pass on or sell your voucher directly to someone else, no need to go through us, the exchange service or the Ticket Meet-up Page.
Working at Pukkelpop
- Unfortunately Pukkelpop doesn’t work with individual volunteers. For over twenty years, our organisation has been calling upon associations based in and around Kiewit. All these associations are compensated for their efforts, funds they use to finance their day-to-day operation.
Where is Pukkelpop?
Pukkelpop is held at the festival site along the Kempische Steenweg in Kiewit (Hasselt), Belgium. The festival site is easily accessible by public transportation, there is a large free bicycle parking lot and plenty of parking in the area.
Parking vouchers
- If you’re looking for digital parking tickets, search no more! There aren’t any. You can pay on site.
- The car parks are operated by vzw Kiewit, and all proceeds go directly to their affiliated associations.
- Pricing
- 1 day: €17
2 days: €20
3 days: €24
4 days: €30
- 1 day: €17
- Download the Parking map here.
How do I keep track of all Pukkelpop updates?
- Sign up for the official Pukkelpop newsletter
- Also warmly recommend: the PKP-app!
staggered payment
Select a category
tickets
How can I resell or buy a sold-out PKP ticket?
Thanks to the official exchange service, ticket holders who are unable to attend Pukkelpop will be able to offer their tickets online at the official price from 30 July. Our secure PKP Ticket Meet-Up Page is a virtual meeting place for people who are looking to buy or sell an official Pukkelpop ticket. Tickets offered through the exchange service keep the initial camping.
You can use the PKP Ticket Meet-Up Page when:
1) You found someone who wants your ticket and you want to change the name on that ticket
2) You're looking for someone to take over your ticket;
3) You are searching for a ticket.
Parking vouchers
- If you’re looking for digital parking tickets, search no more! There aren’t any. You can pay on site.
- The car parks are operated by vzw Kiewit, and all proceeds go directly to their affiliated associations.
- Pricing
- 1 day: €17
2 days: €20
3 days: €24
4 days: €30
- 1 day: €17
- Download the Parking map here.
Food & Drink vouchers/tokens
Pukkelpop is always cutting edge, but there’s one thing we keep old school: “Got any tokens left?” Generations of Pukkelpoppers grew up with them and we intend to keep it that way. Physical, cardboard tokens. In your pocket, your wallet, an envelope or if you’re lucky, just lying around on the ground. Be honest: treating your friends is way more fun with tokens.
- In presale, tokens cost €3.60 each, 20 tokens are €72. You can order them via tickets.pukkelpop.be until July 31.
Heads up: tokens are non-refundable and cannot be exchanged. Just so you know!
HELP! I can't seem to find my ticket(s)
Lost your ticket(s) in the moshpit of life?
Track ’em down right here: https://tickets.pukkelpop.be/nl/tickets/lost
Multiple orders with the same email address?
Can’t remember the email or your support ID?
Shoot a message to servicedesk@pptickets.be - we’ll figure it out together.
People with a disability?
- Click here for more info.
Combi tickets | SOLD OUT
- Combi tickets cost €287 and give you access to the festival from Thursday to Sunday. SOLD OUT
- Tickets are on sale via tickets.pukkelpop.be.
- Combi tickets include public transport by train, provided by our partner NMBS.
- For invoice orders, first buy your tickets. In the confirmation email of your purchase, is a link to request an invoice.
* No VAT increase on festival tickets for now. Thank God. From 1 March: 12% VAT on camping tickets instead of 6%.
Day Tickets I SOLD OUT
- A day ticket (Friday, Saturday or Sunday) costs €134.
- It gives you access to the festival from 11am until the end of the festival day.
- Day tickets are only on sale via tickets.pukkelpop.be
- Day tickets include public transport by train, provided by our partner NMBS. All info about night trains and evening buses will be announced later. For more info, get in touch with De Lijn or SNCB.
- Never buy a ticket via social media!
* No VAT increase on festival tickets for now. Thank God. From 1 March: 12% VAT on camping tickets instead of 6%.
Thursday ticket
- Thursday tickets are not sold separately.
- With a combi ticket or Friday ticket you can enter the festival on Thursday from 5pm. All other days Pukkelpop starts at 11am.
VIP Tickets
- A VIP day ticket costs €225
- A VIP combi ticket (access on Thursday, Friday, Saturday, Sunday) costs €440
- A VIP parking voucher costs €28.
- VIP tickets are on sale via tickets.pukkelpop.be. For invoice orders, first make your purchase via tickets.pukkelpop.be. In the confirmation email of your purchase, there will be a link to request an invoice.
- Never buy a ticket via social media!
Also good to know
- The VIP-formula gives you access to the festival grounds, the VIP Village and VIP Lounge. Wifi, lockers and toilettes are free. There is no VIP platform with a view of the Main Stage.
- Drinks and catering are not included in the ticket price.
- You can buy a maximum of 6 tickets per person.
- Max 1 parking voucher per 2 VIP tickets.
- An invoice or staggered payment are possible.
- Want to stay at Camping Chill or Camping Relax? Buy your camping ticket here. Please note: from 1 March, camping tickets are subject to 12% VAT instead of 6%.
HOW TO BUY OR SELL A (SOLD OUT) TICKET
Important. Like really very important.
Skip the scams. Never buy a ticket via social media, auction sites or shady resale platforms. Don’t fall for 'hey, I can’t make it after all” or 'hi, I’ve got a spare ticket.' Huuuuuuge scam potential. Offers from abroad? Red flag.
Also important
Got doubts? Not sure if an offer is legit? Email us first: servicedesk@pptickets.be
Looking for a (sold-out) ticket?
- Starting July 30, head to the official Ticket Meet-up Page to search for a Pukkelpop ticket.
Heads up: lots of seekers, not many tickets. - Click I’M LOOKING FOR A TICKET, pick the one you want. You’ll instantly see what’s available and the prices. A €16 service fee is added on top of the ticket price – paid by the buyer.
- Found one? Click. Still available? You’ll be sent straight to checkout. You’ve got 15 minutes to complete your order.
- The old ticket gets cancelled, the new one lands in your inbox.
- Need the fine print? Check the resale terms & conditions.
Selling your ticket?
- From July 23, you can request a link to sell your ticket.
- Important: only the original buyer (a.k.a. the person who placed the order) can resell.
You decide the price - minimum €20, max = original price. - Once the ticket is correctly registered, a link will be sent to the email address used to buy it.
Activate the link and your ticket goes live. - Want to remove it again? You can, 24 hours after activation. Removed a ticket? The person whose name is on it can just use it again. Want to relist at a new price? Go for it.
Don’t activate the link? Nothing changes. Ticket stays valid. - From July 30, all activated tickets will be up for grabs.
- Ticket sold? You’ll be notified immediately. Your refund is triggered automatically (can take 1–4 business days). The original order is cancelled. Recycling Deposit refund goes to the new buyer.
- Posting your ticket on the Ticket Meet-up Page is free. The new buyer pays the €16 service fee.
- Ticket not sold? Your ticket’s still valid for the original name.
- Need more info? Check the fine print.
You want to change the name on your ticket?
Skip the scams. Only use this if you're switching names with someone you 200% trust – a friend, neighbour, or other real-life human being. Socials or resale sites? Don’t get played by the 'omg resits' or 'anyone want my ticket?' types. All real tickets are listed on the official Ticket Meet-up Page. Still unsure? Ask us: servicedesk@pptickets.be
- Name changes can be requested online from July 30.
- It costs €16 – paid by the original buyer (the one who placed the order).
- The original buyer stays in charge of the ticket. All updates, emails, and Recycling Deposit refunds go through them. They’ll update the name and send the ticket to the new user.
- That’s why it’s key to only buy a ticket from someone you actually know.
- Still have questions? Contact servicedesk@pptickets.be
- Want more info. Check the fine print.
Selling a Food & Drink voucher
You can pass on or sell your voucher directly to someone else, no need to go through us, the exchange service or the Ticket Meet-up Page.
camp sites
Online camping store
Travel light! Order your tent, air mattress, chair, sleeping bag and other camping essentials from Mr. CampChamp. Everything will be waiting for you at the campsite. Less fuzz, way more Pukkelpop!
Supermarket at your campsite
Ran out of snacks? Fancy something fresh? Forgot something? The PKP self-service supermarket at Camping Chill and Camping Relax has a wide selection of food, drinks and camping essentials, plusssss a bakery stocked with fresh bread and snacks!
Where can I camp?
There are two camp sites at Pukkelpop: Camping Chill and Camping Relax.
Looking for a little extra? Check the Camping Chill packages!
Campers and mobile homes
It is not possible to stay at the official Pukkelpop campsite with your camper, caravan or mobil home. Check this option or this page.
Book your locker on the campsite!
Keep your stuff safe and charge your phone at the same time? Multitask like a pro and book your locker now – on the campsite or at the festival grounds.
CAMPING CHILL & CAMPING RELAX
Lockers with power
- Small with power (15x30x40cm) – standard socket included (bring your own adapter & cable!) – €9/day (24h) or €35 for the full festival
- Large (30x30x40cm) – €9/day (24h) or €35 for the full festival
- Large with power (30x30x40cm) – standard socket included (bring your own cable!) – €14/day (24h) or €54 for the full festival
You can also rent one on-site – while supplies last. All lockers will be emptied on Monday at 12:00, after campsite closing. Still got a question? Drop us a line at pukkelpop@mobilelocker.eu
FESTIVAL SITE
Lockers with power
- Small with power (12x22x30cm) – with standard socket to charge your phone (bring your own adapter & cable!) – €10/day or €39 for the full festival
- Small with USB A/C (15x27.5x39cm) – with USB A/C port (bring your own cable!) – €10/day or €39 for the full festival
- Medium with USB A/C (25x27.5x39cm) – USB A/C port included – €12/day or €47/combi
- Large with USB A/C (35x27.5x39cm) – USB A/C port included – €16/day or €62/combi
Note: All lockers must be emptied before the festival closes on Sunday night.
- Medium Low (25x30x45cm) – €10/day or €39 for the full festival
- Medium High (25x30x45cm – eye-level access) – €11/day or €43 for the full festival
- Extra Large (45x30x45cm) – €16/day or €62 for the full festival
Note: All lockers must be emptied before the festival closes on Sunday night.
Last-minute decision? You can still rent a locker on-site – if there are any left.
Questions? Drop us a line at pukkelpop@mobilelocker.eu
Opening hours
- Our campsites are open day and night from Thursday 09.00h to Monday 12.00h.
Recycling deposit
You will get your €15 Recycling Deposit back if you return your waste (general waste or PMD) or party tent to a Recycling Point and have your wristband scanned after the festival. The refund will be processed to the ticket buyer's account or credit card by September 30th at the latest.
If you meet all the conditions but haven’t received your refund by September 30th, contact servicedesk@pptickets.be no later than that date.
- As part of our ongoing waste awareness campaign, we charge a €15 Recycling Deposit for campers. This deposit is added when you purchase your camping ticket.
- The goal is to help festival-goers sort their waste more effectively during their stay. The deposit is easy to reclaim in full. Refunds will be processed by September 15 at the latest.
- You can contact us about your Recycling Deposit until September 30.
- Read all about the Recycling Deposit.
What's on my campsite?
TOILETS AND SHOWER
- Hot showers and sinks
- Toilets and toilet paper
FOOD
- Food Islands with microwave ovens (don't forget to bring microwave-proof containers and your food)
- Hot water for coffee, noodles, etc.
- Large camping shore (open 24/7)
- Foodtrucks, festival catering and breakfast stand with fresh sandwiches and delicious fresh coffee.
DRINKS
- Bar (open 24/24h)
- Order a beer voucher in advance and pick up 6 delicious chilled beers (33 cl) at the bar of your camping site. A six-pack costs €13.
- ½ Food & Drinks ticket = 1l water
- 1 Food & Drinks ticket = 0,5l soda drink (i.o. 25cl at the festival)
- There are 2 drinking water taps at Camping Chill and 1 at Camping Relax.
THRIFT SHOP
Forgotten or broke something? At your campsite you will find a thrift store with a wide range of camping equipment.
ASSISTANCE FOR THE DISABLED
There is a separate room for disabled persons near the entrance. More info on ADL assistance can be found here.
TRASH
Trash bags are available at the campground. Also check the info on the recycling deposit.
LOCKERS
There are paid lockers with charging point for your smartphone + power supply. Don't forget your charging cable(s) and plug(s). Lockers on the campsite are only available for the entire weekend. Day lockers can be rented at the festival site.
- Small locker with charging point (15x30x40cm)
- Large locker without charging point (30x30x40cm)
- Large locker with charging point and power supply (30x30x40cm)
Lockers will be cleared on Monday at noon. Available soon!
Good to know!
- A first-aid team and fire department personnel are permanently on-site.
- At the Info Desk you can inflate your air mattress.
- At the camping shop 5 minutes of electricity is €1.
Camping Tickets
CAMPING CHILL
Camping at Camping Chill cost €43 / €45*. You stay right across the festival site. Chill! Not in the mood to carry your gear or struggle with setup? With a pre-pitched package, your spot is ready!
CAMPING RELAX
Camping at Camping Relax cost €43 / €45*. Camping Relax is just a 5-minute walk away from the festival site.
Camping tickets and extra's are on sale via tickets.pukkelpop.be .
* PLEASE NOTE! From 1 March: 12% VAT on camping tickets instead of 6%. No VAT increase on festival tickets for now.